FAQ

Shipping & Delivery

Which countries does Cappall deliver to?

  1. Germany
  2. Denmark
  3. Austria
  4. Belgium
  5. France
  6. Italy
  7. Netherlands
  8. Poland
  9. Portugal
  10. Spain
  11. Sweden

How high are the shipping costs?

Deliveries to Germany:

- Value of goods up to €59.99 = €4.99
- Value of goods from 60€ = 0,00€

Deliveries to Denmark:

- Value of goods up to 449 DKK = 45 DKK
- Value of goods from 450 DKK = 0.00 DKK

Delivery to Austria, Belgium, France, Italy, Netherlands, Poland, Portugal, Spain or Sweden:

- For any value of goods = 13,99€

How long does the delivery of the horse brushes take?

Germany and Denmark: within 2–4 days

Deliveries abroad: within 2–8 days

Please note that there is no delivery on Sundays and public holidays.

Returns & Refunds

How do I return an item?

We are sorry to hear that our product is not suitable for you. Of course, you can return your order within 30 days and get your money back.

To be eligible for a return, your item must be in the same condition that you received it - unused.

To start a return, please log into your account and request a return or contact us at info@cappall.com. Please note that returns will need to be sent to the following address:

Cappall ApS
Emmi Eugenie Gesler Durig
Sundtoften 2
2960 Rungsted Kyst
Denmark

If your return is accepted, you can send your package to be address mentioned above.

Please note: You are responsible for the cost of returning the goods. Ensure that the parcel is sufficiently stamped and that the item is well packaged for return so that it arrives undamaged.

Once we have received and checked your return, we will refund you according to your method of payment.

You can read more about this in our cancellation policy.

You can always contact us for any return question at info@cappall.com.

Do I have to pay for the return costs myself?

Yes, we will not cover the cost of your return. These must be paid in full by you.

Can I exchange an item from my order?

As a small online shop, we are unfortunately unable to offer direct swaps. If you would like to exchange a product for another, you must first return the initial product to us and then place a new order.

How do I make a claim for a defective or damaged item?

We are sorry to hear that you have received a defective product. Please report this incident to info@cappall.com with the following details:

  1. Order number
  2. Product title of the defective product
  3. Type of defect
  4. Pictures of the defect (optional)

We will take care of your request as soon as possible!

What is the procedure for refunding my purchase?

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded to your original payment method within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@cappall.com.

Payment

What payment methods are available?

- Payment by PayPal
- Payment by credit card 
- Payment via Google Pay
- Payment via Apple Pay

Will I receive an invoice?

Yes. There is a link in your order confirmation email where you can download your invoice if required.

When will my return be refunded?

If your return is approved, you’ll be automatically refunded to your original payment method within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@cappall.com.

Order

I have received an item I did not order - What now?

Have you received the wrong item instead of the one you ordered? Or have you received an extra item that you did not order?

Contact us using one of the contact options - we'll be happy to help! Please include your order number and the wrong item - thank you!

Where can I get help with my order?

If you have any questions about your order, our products or the online shop, please do not hesitate to contact us. Simply use the contact form and we will get back to you.

Sustainability & Fairness

Where do you produce your brushes?

Our brushes are Made in Germany.

Are your brushes vegan?

Yes, our brushes are vegan. Unlike many other natural brushes, we do not use animal hair in our brushes.

What materials do you use?

Our FSC® certified wooden brushes are made with natural bristles. We do not use animal hair, but plant-based materials such as fibre, union or arega.

What is the FSC® seal of your brushes' wood?

FSC® is the abbreviation for Forest Stewardship Council®. It is an international certification system for sustainable forest management. This means that the wood in our FSC®-labelled brushes comes from responsibly managed forests.

Materials that we use

  • FSC certified beech wood

    Cappall only uses FSC certified beech wood for its horse brushes 🪵 This means that the wood for the brushes comes from sustainably managed forests. Beech wood is a very strong and durable wood and is therefore well suited for everyday use in the stable.

  • Arega

    Arega is a pure natural bristle obtained from the Palmyra palm tree 🌴 This palm species is native to India. Arega is very resistant and has a dark colour. Its firm hardness makes it ideal for cleaning heavy encrustations and is used as the brush in our hoof pick.

  • Union

    Union is a mixture of Fibre and Tampico. Tampico is a fibre obtained from the leaf rosette of the agave and originates from Mexico 🌵 Union bristles are slightly firmer than pure fibre bristles and have a grey-beige colour. Union is suitable for cleaning persistent soiling and ideal for removing mud from legs and hooves.

  • Fibre

    Fibre is a natural bristle obtained from the agave plant 🌵 This plant is mainly cultivated in Mexico. This natural bristle is hard and resistant, but not as stiff as other bristles. Its colour is beige to yellowish. Fibre is ideal for general horse grooming as well as removing dirt such as dried sweat.

1 4

What makes our brushes special?

1 3

Wooden horse brushes with plant-based bristles

View all